Filming with BBC Rip-Off Britain
The Refundee team were interviewed by Rip-Off Britain about how E-Money Institutions (EMIs) are treating their customers. Look out for the program in mid-March!
Lost money
to a scam?
We’ve won over £140 million
for fraud victims in the UK
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£140m won
6,000+ customers
Refundee in the News
BBC Rip-Off Britain
Refundee talks with Gloria Hunniford on BBC's Rip-Off Britain about how banks could possibly be treating people unfairly. Explaining how one of their customers were treated poorly.
BBC Watch Dog
Co-founder, Stuart McFadden, was on BBC's The One Show to talk about bank's responsibilities when it comes to unauthorised payments.
BBC Rip-Off Britain
Refundee appeared on BBC's Rip Off Britain this morning to discuss the ongoing issue of job and task scams and what you should be looking out for to make sure a job advert is real and not a scam.
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Rated Excellent
on Trustpilot.
We’ve helped over 6,000+ fraud victims already!
Verified
Rebecca M, 10 hours ago
Great appreciation for your service
I would like to sincerely thank Refundee for their professional expertise, guidance and support throughout my claim. They kept me informed every step of the way.
Verified
Gary, 4 days ago
Really pleased with Refundee
Really pleased with Refundee and I would recommend them to anyone as they know their stuff. Communication was excellent from start to finish.
Verified
Priya S, 1 week ago
They got my money back
After my bank refused to reimburse me, Refundee took my case to the Ombudsman and won. I never thought I'd see that money again.
Verified
James H, 2 weeks ago
Genuine and professional
From the first call I felt listened to. The team explained everything clearly and there were no surprises with the fee.
Verified
Anita K, 3 weeks ago
Highly recommended
Refundee handled everything on my behalf. All I did was send over my documents and they built the case. Received a full refund within a few months.
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How it works
We’re here to help you along the way! Learn more about how it works.
You don’t have to use Refundee and you can do your claim yourself for free by contacting the bank and the Financial Ombudsman yourself. Here’s a guide on how to do it yourself
1The investigation
Our Fraud Investigators will assess your case to see if we can help.
2The bank
Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.
3FOS
If the bank refuses reimbursement, Refundee takes your case to the FOS for an independent review, the final stage determining your refund amount.
Our experienced team has over 20 years combined experience working in industry for banks, the Financial Conduct Authority or the Financial Ombudsman Service.
Thousands of people across the UK have lost millions of pounds from scams. We want to help you get that back.
So we built Refundee.
People trust us
1000’s of people choose us to manage their claim
Here’s why:
1Fair fees
If we're successful we charge a flat 20% plus VAT of the amount we win. We only charge if your case succeeds. More on fees.
2£140m won
We're proud to have won over £140 million for fraud victims. We could help you with your claim.
3FCA registered
We're regulated by the Financial Conduct Authority, we uphold the highest ethical standards, enabling you to handle it independently.
Types of scams
Unauthorised
When transactions are made without your consent.
Read More
Cryptocurrency
Fake brokers or advisors pretend to be experts.
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Investment
Enticing but ultimately fraudulent investments.
Read More
Safe account
You think your bank is calling you with the right info.
Read More
Purchase
Paying for goods/services you never received.
Read More
Romance
Fraudsters usually start fake relationships online.
Read More
Invoice
You pay a bill to a suspicious person.
Read More
Job / task
Offered work-from-home jobs and tasks for money.
Read More
Timeshare
Pressure-sold holiday contracts and upfront exit fees.
Read MoreNew — now recovering
Timeshare scams
Hours-long resort presentations, contracts that never end, and “exit” companies charging thousands upfront to cancel them. If you were pressure-sold a timeshare or paid a fee to get out of one, you may be owed a refund from your bank, card provider or lender.
- Upfront fees paid to exit, resale or claims companies
- Perpetuity contracts and rising maintenance fees
- Finance or credit agreements arranged at the presentation
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Read the latest
Check out the latest information about fraud, scams and how to protect yourself on our blog.