★★★★★ Verified
Refundee is the best genuine and professional company
Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.
Masessanah Jane Bvuma, July 10
Lost money to a
Unauthorised Scam?
We help victims of Unauthorised Transactions Scams recover their money.
FCA Regulated
UK's best-rated
£140m recovered
6,000+ customers
What to do if
you’ve lost money
in a unauthorised scam
At Refundee, unauthorised scams are what we’re contacted about most often.
In many cases, we can help, especially when the money was initially moved from a UK bank. As a regulated claims management company, if you’d like our help, just complete our online claim form or give us a call. Remember, you can do it yourself for free by taking your case to the Financial Ombudsman Service.
Why Choose Refundee to recover your unauthorised funds?
- Over £140 million recovered for fraud victims
- Regulated by the Financial Conduct Authority
- The UK’s best-rated
- Helped over 6,000 clients
How to spot an Unauthorised Transaction Scam
Payments you don't recognise on your statement
Check your statements regularly. Any transaction you didn't authorise — even a small one — is a red flag. Fraudsters often test with a small amount before draining an account.
Card details used online without you
Card-not-present fraud happens when your details are stolen through phishing, a data breach or a compromised website. Contact your bank immediately and freeze the card in-app.
Your online banking has been accessed
If you receive login alerts, password reset codes or new device notifications you didn't request, your account may have been taken over. Change your password from a trusted device and call your bank.
A 'new payee' you didn't set up
Fraudsters who take over an account often add a new payee and immediately transfer funds. Review your payee list and remove anything unfamiliar.
SIM swap warning signs
Losing signal, an SMS saying your number has moved, or being locked out of accounts secured by SMS can all indicate a SIM-swap attack used to bypass 2FA.
Your bank blames you and refuses a refund
Under the Payment Services Regulations, banks must refund unauthorised transactions unless they can prove gross negligence. If your bank has refused, we can challenge that decision on your behalf.
What our clients say
★★★★★ Verified
Refundee's Success in 79th Great Recovery
Early in 2024, my wife and I had invested most of our savings into what turned out to be a scam. Refundee guided us all the way and recovered everything.
Marco GRIMA, July 10
★★★★★ Verified
Brilliant
Brilliant, genuine, no fuss, just did the job. Thank you to all involved at Refundee for getting my money back.
Julie Coulson, July 9
★★★★★ Verified
Professional and reassuring
From start to finish the Refundee team kept me informed. I never thought I’d see my money again — thank you.
David P., July 8
★★★★★ Verified
Highly recommended
Clear communication, honest advice and a great outcome. I would recommend Refundee to anyone who has been scammed.
Sarah L., July 7
Rated 4.7 / 5 based on 754 reviews. Showing our latest reviews.★ Trustpilot