Revolut is not a CRM signatory but is still regulated by the FCA in the UK and must meet Payment Services Regulations duties around fraud prevention. The Financial Ombudsman Service has upheld many complaints against Revolut where it failed to intervene on obvious scam patterns.
Scams we handle
Common Revolut scam types
- Revolut crypto scams
- Revolut investment scams
- Revolut safe-account scams
- Revolut card-based purchase scams
Our process
How we recover your money
- 1We review your Revolut transaction log and in-app messages
- 2We complain to Revolut in writing citing PSR and FCA principles
- 3Revolut has eight weeks to give a final response
- 4If refused, we escalate to the Financial Ombudsman Service
Frequently asked
Common questions
Does the CRM apply to Revolut?+
No — Revolut is not a CRM signatory, but the Financial Ombudsman still expects it to have taken reasonable steps to protect customers from foreseeable fraud.
What about card chargebacks?+
If you paid a fraudulent merchant by card, we can pursue a chargeback in parallel with the fraud complaint.
Ready to start a claim?
Tell us about the payment and we’ll come back with an honest, no-fee assessment.