Refundee is the best genuine and professional company
Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.
Masessanah Jane Bvuma, July 10
We help victims of Romance Scams Scams recover their money.

At Refundee, romance scams are what we’re contacted about most often.
In many cases, we can help, especially when the money was initially moved from a UK bank. As a regulated claims management company, if you’d like our help, just complete our online claim form or give us a call. Remember, you can do it yourself for free by taking your case to the Financial Ombudsman Service.
You may receive an out of the blue message on social media contacting you requesting to chat about normal things. Fraudsters also regularly use dating sites such as Tinder to find victims. They will act interested at first and conduct a normal conversation before looking to switch to WhatsApp or social media.
After initially contacting you and asking details about yourself, they will respond with a well thought of story about themselves. These can be different types of stories, however we usually see that they work away for work for example in the army, or at sea where they are away from home for months at a time. This is a tactic to create a back story for what comes next. They also use the story as to why they cannot meet in person.
After they have gained the victims trust, fraudsters will use this to their advantage. They will look to request funds from the victim and use multiple different reasons as to why they need the funds. Depending on the initial story they created, they will pressure the victim to send them funds. At Refundee we have seen multiple reasons for this with some of the most common being;
They are an expert trader on crypto or investments and they can make you money too
They need money to help their family as their funds have been frozen
They need money in order to return home from their job
They have been falsely imprisoned and need money to leave
It is important to know that fraudsters are experienced in creating their story and they can make it seem very believable. It is always good to step back and think, why is someone I have never met asking for money from me?
Fraudsters will usually ask you to send smaller amounts first, but as you do this they will increase the amounts they ask for, and the reasons as to why they need it will become even more and more serious. In investment/crypto cases this will increase with you receiving returns at the start or they will show you how much your investment has made, which is faked by the scammer.
You can read more about crypto and investment scams on our website.
Once you have sent the fraudster money, they will not stop until you no longer have any more money to send. They are relentless and will pressure you to invest your life savings until you realise they are not real. If you think you are the victim of this, it is important not to send any more money.
Once the fraudsters stop receiving payments they will threaten or blackmail you into sending further funds. It is important not to send funds as this will continue until you eventually cut contact with them. You can read more about this on our Sextortion post.
If you are experiencing any of the issues above, or concerned about your situation you can check if you’re eligible by, starting your claim.
Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.
Masessanah Jane Bvuma, July 10
Early in 2024, my wife and I had invested most of our savings into what turned out to be a scam. Refundee guided us all the way and recovered everything.
Marco GRIMA, July 10
Brilliant, genuine, no fuss, just did the job. Thank you to all involved at Refundee for getting my money back.
Julie Coulson, July 9
From start to finish the Refundee team kept me informed. I never thought I’d see my money again — thank you.
David P., July 8
Clear communication, honest advice and a great outcome. I would recommend Refundee to anyone who has been scammed.
Sarah L., July 7
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