★★★★★ Verified
Refundee is the best genuine and professional company
Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.
Masessanah Jane Bvuma, July 10
Lost money to a
Purchase Scam?
We help victims of Purchase Scams Scams recover their money.
FCA Regulated
UK's best-rated
£140m recovered
6,000+ customers
What to do if
you’ve lost money
in a purchase scam
At Refundee, purchase scams are what we’re contacted about most often.
In many cases, we can help, especially when the money was initially moved from a UK bank. As a regulated claims management company, if you’d like our help, just complete our online claim form or give us a call. Remember, you can do it yourself for free by taking your case to the Financial Ombudsman Service.
Why Choose Refundee to recover your purchase funds?
- Over £140 million recovered for fraud victims
- Regulated by the Financial Conduct Authority
- The UK’s best-rated
- Helped over 6,000 clients
How to spot a Purchase Scam
An unbeatable price on a hard-to-find item
Cars, puppies, concert tickets, high-end electronics and holiday lets are the most common bait. If a listing is significantly cheaper than anywhere else, be suspicious.
Pressure to pay by bank transfer, not card or the platform's own payment
Fraudsters push you off Facebook Marketplace, Gumtree, Vinted or Depop and ask for a bank transfer 'to avoid fees'. Paying that way removes buyer protection.
You can't view the item or meet the seller
The seller is 'working abroad', 'in the military', or the item is 'in storage'. Any legitimate seller of a car, pet or expensive item will let you view before paying.
The listing photos look stock or reversed
Right-click and reverse-image search the pictures. If they appear on other listings or stock sites, the ad is fake.
Fake escrow, courier or DVLA fees
You'll be told the item is being held by a courier or escrow service that needs an upfront fee released. These services do not exist — the money goes straight to the fraudster.
Your bank warning was too weak or wrongly worded
Under the APP reimbursement rules, UK banks are expected to give effective warnings before sending money to a new payee. If they didn't, you may be entitled to a refund.
What our clients say
★★★★★ Verified
Refundee's Success in 79th Great Recovery
Early in 2024, my wife and I had invested most of our savings into what turned out to be a scam. Refundee guided us all the way and recovered everything.
Marco GRIMA, July 10
★★★★★ Verified
Brilliant
Brilliant, genuine, no fuss, just did the job. Thank you to all involved at Refundee for getting my money back.
Julie Coulson, July 9
★★★★★ Verified
Professional and reassuring
From start to finish the Refundee team kept me informed. I never thought I’d see my money again — thank you.
David P., July 8
★★★★★ Verified
Highly recommended
Clear communication, honest advice and a great outcome. I would recommend Refundee to anyone who has been scammed.
Sarah L., July 7
Rated 4.7 / 5 based on 754 reviews. Showing our latest reviews.★ Trustpilot