Refundee is the best genuine and professional company
Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.
Masessanah Jane Bvuma, July 10
We help victims of Cryptocurrency Scams Scams recover their money.

At Refundee, crypto scams are what we’re contacted about most often.
In many cases, we can help, especially when the money was initially moved from a UK bank. As a regulated claims management company, if you’d like our help, just complete our online claim form or give us a call. Remember, you can do it yourself for free by taking your case to the Financial Ombudsman Service.
You will come across fraudulent companies in a number of ways on social media. Sometimes the person may have added you or called you out of the blue. Sometimes it might be a fake celebrity endorsement (always be wary of celebrity endorsements). Other times, it’s a little more subtle. You may have read a newsletter or article about investing in cryptocurrencies with quotes from an apparently legitimate broker. If you follow those links or fill in a form, it’s likely that you will be reaching out to a fraudster. Once you’ve provided your details you’ll usually find that you are relentlessly pursued by one or more fraudulent “companies”.
Often with these scams you’ll be asked to put in as little as £200 or £250 to see how it performs. Miraculously, you’ll see your investment perform remarkably well which will be used to encourage you to invest more. The fraudster may even send you a little bit of your profit back to try and convince you that this is real. What you are seeing is unfortunately all fake. While it may all look real and appear to track real life events, fraudsters are able to create extremely convincing looking platforms that they can manipulate to back up whatever story they want to tell you. They will create whatever elaborate story they need to convince you to invest more - sometimes this will be crippling losses you need to “save”, sometimes it will be once in a lifetime opportunities to invest.
A great thing to do is to take a step back and consider whether, if what this person is telling you is true, why would they be telling you? I know for sure that if I had secret information about a great new coin that was certain to make profits or 800% returns, I’d be investing myself and telling all my friends and family rather than a stranger. Yes, some people have made lots of money investing in cryptocurrencies but that’s mostly because they bought coins many years ago and held on to them.
Don’t do this! If someone asks you to set up a wallet to send the money to their wallet, it’s likely to be a cryptocurrency investment scam. Once the money is gone, there is virtually no way of getting it back via these unregulated platforms. Usually the platforms used are legitimate (e.g. Kraken, Coinbase, Binance, Crypto.com, Moonpay.)
You may have a case against your bank if there was a UK bank involved at some point. In these cases, you should speak to Refundee.
Likewise, never give away your private key for your wallet to anyone else as they’ll be able to steal your funds if you do.
This is quite simply a huge red flag. No legitimate broker would ask you to give remote access to your device. They do this simply because it gives them the opportunity to click or hide any warnings and also because the process of actually transferring cryptocurrency from one wallet to another is confusing for someone without any crypto experience.
This is not some kind of security measure, this is because the platform is fake and they need to be sure you’ve sent them money before they show the transfer appearing on their platform. Remember, they are carrying out these investment scams on thousands of people every day so it will be hard for them to spot your funds appearing.
This is a last roll of the dice for fraudsters and is common across all investment scams. While you won’t have been told about the fees or taxes before, the fees you are asked to pay will look reasonable in light of the overall “profit” that you’ve made which is a deliberate tactic used by the fraudsters to get you to invest more. Don’t pay these fees as you won’t get your money back and they’ll invent new fees every time you pay. If you are worried about it, speak to us and we’ll be able to help.
Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.
Masessanah Jane Bvuma, July 10
Early in 2024, my wife and I had invested most of our savings into what turned out to be a scam. Refundee guided us all the way and recovered everything.
Marco GRIMA, July 10
Brilliant, genuine, no fuss, just did the job. Thank you to all involved at Refundee for getting my money back.
Julie Coulson, July 9
From start to finish the Refundee team kept me informed. I never thought I’d see my money again — thank you.
David P., July 8
Clear communication, honest advice and a great outcome. I would recommend Refundee to anyone who has been scammed.
Sarah L., July 7
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