Lost money to a
Timeshare Scam?

We help victims of Timeshare Scams Scams recover their money.

FCA Regulated
UK's best-rated
£140m recovered
6,000+ customers
Timeshare Scams scam illustration
Excellent4.7 out of 5 based on 754 reviews★ Trustpilot

What to do if
you’ve lost money
in a timeshare scam

At Refundee, timeshare scams are what we’re contacted about most often.

In many cases, we can help, especially when the money was initially moved from a UK bank. As a regulated claims management company, if you’d like our help, just complete our online claim form or give us a call. Remember, you can do it yourself for free by taking your case to the Financial Ombudsman Service.

Why Choose Refundee to recover your timeshare funds?

  • Over £140 million recovered for fraud victims
  • Regulated by the Financial Conduct Authority
  • The UK’s best-rated
  • Helped over 6,000 clients

How to spot a Timeshare Scam

  1. You were invited to a “free” holiday, prize draw or presentation

    Timeshare and holiday club sales almost always start with something that feels like a gift — a free stay, a scratchcard win or a complimentary lunch. The value of the “prize” is designed to make you feel obliged to sit through the sales presentation that follows.

  2. The presentation went on for hours and you were not allowed to leave easily

    Sessions routinely run for three to six hours, with different salespeople rotating in. This is a deliberate pressure tactic. Tired, embarrassed and worn down, people sign contracts worth tens of thousands of pounds that they never intended to buy.

  3. You were told the price was only available if you signed that day

    Legitimate long-term financial commitments are never “today only”. Discounts that vanish the moment you leave the room exist purely to stop you taking advice, comparing the resale market or reading the contract properly.

  4. A company cold-called you saying they already have a buyer

    Resale fraud targets existing owners. The caller claims a cash buyer is waiting and simply needs an upfront payment for legal fees, notary costs, transfer taxes or “release” of the funds. There is no buyer, and once the fee is paid the company stops answering.

  5. You paid an upfront fee to exit or cancel your timeshare

    Timeshare exit and claims companies frequently charge thousands of pounds in advance, promising to cancel a perpetuity contract or win compensation. Many never file anything at all. If you paid an upfront fee and nothing happened, you may have a claim against your bank or card provider.

  6. The contract runs in perpetuity or passes to your family

    Older timeshare contracts often have no end date and pass maintenance fees to your estate. Fees rise every year regardless of whether you use the property. Contracts of more than 50 years sold in Europe after 1999 may be unenforceable — which is often the basis of a successful claim.

  7. You were pushed into a loan or credit agreement to fund it

    Where finance was arranged at the point of sale, or the purchase was part-paid on a credit card, Section 75 and unfair-relationship arguments can make the lender jointly liable for what you were told during the presentation.

What our clients say

★★★★★ Verified

Refundee is the best genuine and professional company

Refundee is the best genuine and very professional company, very knowledgeable and supportive throughout the whole process. I highly recommend them.

Masessanah Jane Bvuma, July 10

★★★★★ Verified

Refundee's Success in 79th Great Recovery

Early in 2024, my wife and I had invested most of our savings into what turned out to be a scam. Refundee guided us all the way and recovered everything.

Marco GRIMA, July 10

★★★★★ Verified

Brilliant

Brilliant, genuine, no fuss, just did the job. Thank you to all involved at Refundee for getting my money back.

Julie Coulson, July 9

★★★★★ Verified

Professional and reassuring

From start to finish the Refundee team kept me informed. I never thought I’d see my money again — thank you.

David P., July 8

★★★★★ Verified

Highly recommended

Clear communication, honest advice and a great outcome. I would recommend Refundee to anyone who has been scammed.

Sarah L., July 7

Rated 4.7 / 5 based on 754 reviews. Showing our latest reviews.★ Trustpilot

Timeshare Scams Scam FAQs