If you have authorised a bank transfer that turned out to be a scam, you may still be entitled to a refund from your bank under the Contingent Reimbursement Model (CRM) and the new PSR reimbursement rules that came into force in October 2024.
Scams we handle
Common Bank Transfer Scams scam types
- Investment and crypto scams
- Safe-account and impersonation scams
- Romance and relationship scams
- Purchase and marketplace scams
- Invoice interception scams
- Job task and remote-work scams
Our process
How we recover your money
- 1Refundee reviews the payments, warnings and Confirmation of Payee results
- 2We draft and submit a formal complaint to your bank under CRM / PSR rules
- 3Bank has up to 8 weeks to reply, or 5 business days under the new PSR regime
- 4If refused, we escalate to the Financial Ombudsman Service — free to you
Frequently asked
Common questions
Which banks does this apply to?+
Every major UK bank and payment institution — high-street, challenger and e-money. Refundee has handled cases against all of them.
How long ago can the payment have been?+
The Financial Ombudsman Service will look at complaints up to six years after the event, or three years from when you became aware of the loss.
Ready to start a claim?
Tell us about the payment and we’ll come back with an honest, no-fee assessment.